Hey, I’m Ambra

Community + Customer Success Strategist

That means I makes client and customer goals my personal mission.

I LOVE watching people win.

Only when I looked back did I realize this is just how I operate.

Put me in almost any setting, I'll find a way to design experiences that don’t just check boxes, they build loyalty and inspire action.

My work style is grounded in a balance of left and right brain thinking, and years of nerding out over things like Design Thinking, classes at the Disney Institute, and learning human behavior.

My background runs from classrooms to SaaS platforms to nationwide engagement programs, and the common thread is simple: I turn human connection into measurable impact.

I’m part strategist, part culture-builder, and part storyteller, with a knack for seeing what will actually work (and what won’t) before the first move is made.

Included in these pages are five of my fave CX Case Studies, each a project designed and led to completion (except for the platform redesign where I worked closely with the product director and development teams!)

1. The 90-Day Challenge: Designing a retention engine that helped customers succeed.

2. Platform Redesign: Creating connection, data, and flow in a fragmented CX

3. Idea Factory Saas: Turning the suggestion box into a national engagement initiative.

4. Milk Drops: Innovating employee engagement through analog-first experience design.

5. Da Vinci Genius Tree Project: My origin story in community-led success.